- Decide on which custom product you would like.
- If ordering Eartune Fidelity, check to see if we have your IEM on our system. If you see your IEM*, select it and place an order online.
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Ship your ear impression** together with your name and order number to:
1535 Seabright Ave. STE 100
Santa Cruz, CA 95062
+1 516 734 5320 - Send tracking number of ear impression together with order number to support@adv-sound.com
- Production takes about 3-10 weeks after the ear impression is received. Please check here to see more accurate production time for the custom product of your choice.
- Ordered product is shipped to you.
*If you don't see your IEM, you must ship your IEM to us together with your ear impression.
**If you already have ear impression with us, skip STEP 3 and STEP 4.
**If you have 3D impression file, send email to support@adv-sound.com together with order number.
**If you live near Santa Cruz, CA, call +1 831 498 9890 to schedule in-person ear impression. Special in-person ear impression rate is $20, charged on-site.