General Info

Shipping / return / warranty policy questions and answers.

• Shipping - US

  Questions about shipping within US.

• Shipping - International

  Questions about international shipping.

• Returns

  Questions about returns of ADV. products.

• Warranty

  Questions about ADV. warranty policy.

Shipping - US

• When will the order ship?
• Is shipping free within US?
• Which shipping carrier do you use?
• Is tracking number provided?
• What's "Signature Required" option?
• USPS says the package is delivered, but I haven't received it!

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Shipping - International

• When will the order ship?
• Which countries do you ship to?
• How much is shipping cost?
• Which shipping carrier do you use?
• What about customs, duties, import taxes or any other related fees?

Returns

• Can I return custom-fit items?
• I want to return a non-custom-fit product.
• Can I exchange a product?
• Wrong item was shipped!
• How do I return a product?

Warranty

• Am I eligible for the warranty service?
• How do I obtain warranty service?
• What if I'm not from U.S.?
• What is covered by this limited warranty?