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  1. ADV.
  2. ADV.
  3. Product Support
  4. General Custom-fit Products

General Custom-fit Products

Questions and solutions for custom-fit products.

  • How do I order a custom-fit item?
  • How do I get my ear impressions taken?
  • Where do I ship my ear impressions to?
  • I have 3D files for my ear impressions.
  • I live near Santa Cruz, CA. Can I visit ADV. CIEM Lab to take ear impressions?
  • You already have my impressions from my first order, do I need to get a new set of ear impressions taken for my future orders?
  • How long does it take to make custom-fit items?
  • The fit is poor, can you help me?
  • After the order is complete, will I receive my ear impressions back?
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